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Xuhui District, Shanghai CHINA 200233 sales@richvoice.com
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+86 133 0196 1202frontline365.com is an after-sales service system to solve the process management and quality control of after-sales service. When customers need after-sales service, they can initiate work orders through EMail, website, WeChat applet, scanning QR code and other methods, and the customer service personnel will provide services around the work orders. We also provide free open source versions for small and micro customers.
30%
Reduce 30% of after-sales service costs
100%
100% favorable comments from customers
14days
Free trial for 14 days, easy to use and then pay
3x
Work order processing efficiency increased by 3x
Quick understanding
What is FLP after-sales Ticketing system
FLP is an after-sales service system based on cloud and micro-service architecture, which is used to solve various pain points when industry partners provide services to their customers. When customers need after-sales service, they can conveniently generate a service request work order by any means, such as telephone, SMS, EMail, website, WeChat applet, Alipay applet, scanning QR code, etc. This work order will be timely pushed to the supplier's after-sales team. According to the supplier's preset process, the front-line cloud Ticketing system will drive engineers to complete the service for customers, And the whole process will be recorded and sorted to form a knowledge base, so as to efficiently solve similar problems of other customers next time.
Features
Features of FLP after-sales Ticketing system
Seamless collaboration
Cross-department never need to break leg
Real-time reminder
100% information must be available
Quick retrieval
Quickly find what you want in massive information
Full archive
Provide strong support for enterprise decision-making
Work order whole process visualization
Everything is just to solve the problem faster
Work order template customization
Meet the personalized needs of enterprises
Online settlement
Work order bill push one-button approval payment
Return visit and evaluation
Find problems in time and improve service
Mobile terminal
Work orders can be processed anytime and anywhere, not subject to scenario constraints
Product Details
What is a work order? As the name implies, a work order is a work task document. When customers need after-sales service, they can conveniently generate an electronic work order requesting service through any means, such as telephone, SMS, EMail, website, WeChat applet, Alipay applet, scanning QR code, etc. This work order will be timely pushed to the supplier's after-sales team. According to the supplier's preset process, the front-line cloud Ticketing system will drive engineers to complete the service for customers, And the whole process will be recorded and sorted to form a knowledge base, so as to efficiently solve similar problems of other customers next time.
With the intensification of market competition, customers have higher and higher requirements for the convenience of obtaining enterprise after-sales service, and enterprises have higher and higher requirements for the quality management of after-sales service. How customers can learn about the after-sales service progress in time, how enterprises can efficiently promote the circulation of work orders, and how to conduct satisfaction return visits or service evaluation are all the problems facing enterprises.
The front-line cloud Ticketing system provides professional and easy-to-use solutions for your enterprise's after-sales problems. Cloud deployment, out of the box. Support customers to initiate work orders through any channel, manage the whole process of work orders, ensure that each customer's service request can be properly handled, and provide transparent information sharing and cooperation for your customers, customer service personnel of your enterprise, and managers of your enterprise.
For your customers:
Provide better experience, support omni channel (phone, SMS, email, website, WeChat applet, Alipay applet, scanning QR code, etc.) work order launch, real-time reminder (WeChat, SMS, phone, email), and obtain work order progress feedback at any time, greatly improving customer satisfaction
For your customer service personnel:
Get users' service requests in a timely manner, promote work order flow in a standardized process, and provide online knowledge base to help customer service personnel solve problems quickly. Convenient communication tools facilitate communication with users to ensure efficient problem solving.
For you and the manager:
Improve management efficiency, optimize service system, comprehensive statistical reports, help managers improve service quality, standardize the problem handling process of service personnel, and make the work efficiency of each department clear at a glance
Solution
Online customer service center: pre-sales and after-sales customer service support
The Ticketing system is widely used in the business-to-customer service window. Customers can seek the support and help of the enterprise through the online customer service, mailbox and help center of the enterprise
Learn more
Task Management
More and more enterprises assign work and assign tasks through the Ticketing system, so that everything in the company can form a closed loop and can be traced and restored.
Learn more
Mobile computer door-to-door maintenance
Accept orders through the network platform, send orders to nearby maintenance engineers, provide customers with convenient and fast on-site maintenance services, and support the withdrawal of commission
Learn more
Dispatch workers for installation of household appliances and furniture
The manufacturer or dealer is used to provide after-sales installation and maintenance services for customers, as well as the management of service providers and engineers, and to support unified settlement on the platform.
Learn more
Property housekeeping service construction
The property management group or community property company provides daily housekeeping services, public facilities repair and other services for owners, and supports the dispatch of orders to external service providers.
Learn moreSolution
Online customer service center: pre-sales and after-sales customer service support
The Ticketing system is widely used in the business-to-customer service window. Customers can seek the support and help of the enterprise through the online customer service, mailbox and help center of the enterprise
Learn moreTask Management
More and more enterprises assign work and assign tasks through the Ticketing system, so that everything in the company can form a closed loop and can be traced and restored.
Learn moreMobile computer door-to-door maintenance
Accept orders through the network platform, send orders to nearby maintenance engineers, provide customers with convenient and fast on-site maintenance services, and support the withdrawal of commission
Learn moreDispatch workers for installation of household appliances and furniture
The manufacturer or dealer is used to provide after-sales installation and maintenance services for customers, as well as the management of service providers and engineers, and to support unified settlement on the platform.
Learn moreProperty housekeeping service construction
The property management group or community property company provides daily housekeeping services, public facilities repair and other services for owners, and supports the dispatch of orders to external service providers.
Learn moreSuccess Cases
View details
Common Problem
1. Increase the stickiness of users and enterprises, not users and sales or specific technicians
2. Ensure that the whole service process is standardized, orderly and traceable
3. Greatly reduce the after-sales service workload of enterprises
A. Regular problems form a knowledge base. Users can see that many problems have been solved before they ask questions
B. The transmission of fault information is standardized, so that engineers can accurately grasp the problem and quickly solve it
C. The logistics information can be checked in real time to reduce the workload of customer service personnel
D. Quotes, charges, and reconciliation are automatically generated to greatly reduce the financial burden of small enterprises
4. Establish a quantifiable, assessable and systematic after-sales service system
5. Ensure that various operators of users can easily obtain services when they need after-sales services
1. Grasp the after-sales service progress in real time, and the logistics status can also be updated and reminded in real time. The after-sales process should be mastered
2. IM-style message dialogue is more intuitive, and communication is as convenient as chatting on WeChat 3
3. The document center of the Ticketing system has solutions to problems. Some problems can be solved by themselves, which is faster and more convenient for the Ticketing system to completely record each service process. Encounter similar problems? Find solutions at hand
4. Want to know how many times the enterprise provides services to users? Service statistics can be viewed at any time
The following are the problems commonly encountered when using email as a customer service system, and these problems can be solved by using FLP cloud after-sales Ticketing system
1. If a customer service asks for leave, it is not convenient for others to handle his affairs on his behalf
2. If the customer sends email to multiple customer services at the same time, it may cause repeated work
3. It is not conducive to observing the global request status and statistical analysis
4. For forward mail, new customer service often replies to the forwarder's mailbox instead of the customer's mailbox
5. During the holiday, it is an individual effort to configure the automatic reply email during the holiday
6. Tags configured on the mailbox client cannot be synchronized to the Mail Server, resulting in the loss of all tags after changing computers
